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Accenture Whitepaper - Combine and Conquer

Companies the world over recognize that to drive down costs or forge new revenue streams, digital technologies are imperative. Most, indeed, want to be digital leaders.

Many, however, aren't getting the value they expect from their digital investments. According to a recent Accenture survey of executives, only 13% of the companies are exploiting digital for greater efficiency as well as new growth "Leading in the new," as Accenture defines it, plainly isn't easy.

Why? Because most companies are still investing in digital in a piecemeal fashion. They simply aren't realizing the full value impact of taking a combined approach.

To help companies understand better what this means for their stock-market and costs, we evaluated a set of 10 critical technologies and determined the impact that can be achieved by combining them. We used econometric analysis to identify the technology mix with the most significant impact on financial performance.

Visit our show in January to meet Accenture as they showcase their latest solutions.

The Total Economic Impact Of Zendesk

Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions.

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations.

To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.

Visit our show in January to meet Zendesk as they showcase their latest solutions.

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Companies need to build digital commerce, evaluate their online strategy & level of technology to catch up with the needs of consumers. Read the report.
Companies need to build digital commerce, evaluate their online strategy & level of technology to catch up with the needs of consumers. Read the report.

ECOMMERCE IS DEAD, LONG LIVE DIGITAL COMMERCE

The ASEAN region’s share of digital commerce is set to exceed US$30 billion over the next three years. Consumer expectations are evolving ever faster, as they seek to shed time-consuming retail chores and spend more time on what they value most. Soon, they’ll expect to get what they want, before they even know they want it. eCommerce as we know it is dying. It’s time to build new assets and tools that meet the growing demands of the ASEAN consumer. It’s time to get ready for digital commerce.

THRIVING IN THE NEW AGE OF DIGITAL COMMERCE

The Consumer Packaged Goods (CPG) industry is on the cusp of a dramatic shift. Advances in digital technology have removed the traditional entry barriers to the CPG ecosystem. This has made access to final consumers easier and more efficient compared with yesterday’s marketing and trade channels.

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